If you are experiencing issues with the qRO LR or HR servers, you can access the qRO IRC chat to discuss bugs or issues with the server directly with the qRO staff on their IRC chat. You do not have to download any IRC software, since there is also a web-based version that anyone can access.
The qRO web-based chat can be accessed here: http://chat.deltaanime.net/?t=qRO%20IRC%20&c=qro&oc=&gc=